Security, transparency and regulation are the pillars on which we have made crypto securely accessible, and on which we now serve customers globally. Whether you're new to crypto, a pro trader, or a financial institution, we support you with a customer-first approach.
Our dedication to the secure evolution of the financial system is reflected by our AA rating as the world’s top-rated crypto exchange in CryptoCompare’s Exchange Benchmark report.
Our global presence has allowed us to become one of the most regulated crypto exchanges in the world. We have offices in Luxembourg, Singapore, Slovenia, the UK and the USA and take pride in our live customer support.
The Bitstamp by Robinhood Way
Security, transparency, and regulation. These are cornerstones on which we've built our business to bring safe and reliable access to crypto for all our customers.
Security
All customer crypto and
fiat assets are stored separately from corporate funds.
Keeping crypto offline
provides an extra layer of protection against cyber threats.
Our custodians provide
insurance for client assets held in cold wallets, offering
additional protection.
Transparency
Our financial controls
are reviewed annually by external parties and are also subject to
regular internal audit reviews. This ensures that our control
environment, along with all our procedures, is validated and
continuously improved upon.
Each year since 2016
Bitstamp by Robinhood has been audited by a Big Four global
accounting firm.
Regulation
Licensed and registered
across key global markets
Our financial control
team performs oversight and reconciliation of customers’ funds
against the records of the independent third-party custodians that
hold these funds
Our global licenses
Bitstamp by Robinhood adheres to its legal and regulatory obligations and holds the licenses and registrations proving we fulfill them.
LuxembourgMiCA License
(1)
LuxembourgPayment
Institution (1)
SingaporeMajor Payment
Service License (1)
SloveniaMiFID License
(1)
USA/FinCenMoney Service
Business (1)
USA/New
YorkBitLicense (1)
USA/Money Transmitter License (41)Alaska, Arizona, Arkansas, Connecticut, Delaware, D.C.,
Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine,
Maryland, Michigan, Minnesota, Mississippi, Nebraska, New Hampshire, New
Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Puerto Rico,
Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont,
Virginia, Washington, West Virginia, Alabama, Idaho, Louisiana, New Jersey,
New York
USA/LouisianaVirtual
Currency Business Activity License (1)
UKMLR Registration
(1)
Our certifications
ISO/IEC 27001
Compliance with this standard demonstrates that our information security management system (ISMS) follows established best practices in information security and that we’re constantly improving our security capabilities to keep customers' data safe.
SOC2 Type 2
With periodic SOC2 Type 2 attestations, our security controls are continuously assessed by independent external auditors. It provides assurance that our security controls are adequately designed, operating effectively over time, and meeting the criteria set forth by the American Institute of Certified Public Accountants (AICPA).
Our Entities
Bitstamp Europe S.A.
40, avenue Monterey
L-2163 Luxembourg
Luxembourg
Bitstamp Ltd
5 New Street Square
London EC4A 3TW
United Kingdom
Bitstamp UK Limited
5 New Street Square
London EC4A 3TW
United Kingdom
Bitstamp USA Inc
85 Willow Road
Menlo Park, CA 94025
United States of America
Bitstamp Asia Pte. Ltd.
63 Chulia Street
OCBC Centre Est
15-01 Singapore 049514
Singapore
Bitstamp Global Ltd.
Floor 4, Banco Popular Building
Road Town,Tortola VG1110
British Virgin Islands
Bitstamp Financial Services d.o.o.
Dalmatinova ulica 2
1000 Ljubljana
Slovenia
Key support contacts
General information
info@bitstamp.net
Customer support
support@bitstamp.net
Complaints
complaints@bitstamp.net
US: +1 800 712 5702, EU: +352 20 88 10 96, SG: +65 3105 1676, Global: +44 20
3868 9628
Our customer support team is available to assist you live 24/7